Adjust the periods and conditions below to match your business and your local consumer law before publishing.
Our position
We want you to enrol with confidence. Every course shows its full curriculum and offers at least one free preview lesson before you pay, so you can judge the content first.
When you can request a refund
You may request a full refund within 14 days of purchase, provided you have completed less than 25% of the course and have not been issued a certificate for it.
When a refund is not available
After 14 days; after completing 25% or more of the course; after a certificate has been issued; or where the account has breached our terms and conditions.
Free courses
Free courses involve no payment, so no refund applies. You may leave a free course at any time.
How to request a refund
Email us from the address on your account, stating the course name and the approximate date of purchase. You do not need to give a reason, though feedback helps us improve.
How refunds are paid
Approved refunds are returned to the original payment method. Your bank or card issuer usually takes between five and ten business days to show the credit.
Duplicate and failed payments
If you were charged twice, or charged without receiving access, contact us and we will correct it in full — the conditions above do not apply to billing errors.